For anyone curious on the process Buchla and Associates is (surprise!) decidedly old school. They have a USPS PO box so no shipping via fedex or UPS, etc. I did get a chance to follow up via email with Karl but somewhere in the process my order got finished but not shipped back for a few weeks.
I left a Voicemail and a few emails but it wasn't until we entered the other old school technology - the Live Phone call - that we made progress. I called in the afternoon (PST) and a pleasant older gentleman (Don himself maybe?) answered. He was very polite and friendly and walked back to one of their rooms with me on the phone and said my modules were on the desk. Two days later they were on their way with tracking info emailed to me. Win/WIN!
I traded for my system and got it used and there was one LED out and an issue with the 250e's Dip switches not working. I was pleasantly surprised when there was no charge for the repair! They also paid shipping back to me (not insignificant when you factor in insurance for over $2k in modules). I know a few small synth manufacturers who operate like this and it clearly has to cut into their already limited margins. Contrast this with other manufacturers that void their warranty if you are not the original owner and some won't repair your synth at all if you did not buy it from one of their chosen dealers. All this to say it's one more "nice" thing about B@A that make it seem like the company really is not just a business but a labor of love. When you're dealing with a high end boutique manufacturer you expect a few quirks. It's really nice when you realize they are rather charming ones. Sure, maybe I could have gotten my order back sooner but if this is the way they do business (kind repairs for current owners, trustworthy, pleasant and friendly service) and, of course, perhaps the most insanely original modules available I'm happy to go with the flow.
Along with the order I bought some more 200e tinijack audio cables and a blank panel for more DIY madness. Stay tuned for the next chapter in the life of the Synth and I...